PRIVACY POLICY
Last Updated: September 4, 2026
Welcome to COOLEST.MX ("Company," "we," "us," or "our"). We respect your privacy and are committed to protecting the personal data of our users, clients, and website visitors ("you" or "Client").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://coolest.mx (the "Site"), execute a Statement of Work (SOW), submit a design brief, or purchase our commercial graphic design, UI/UX, branding, and digital design services (collectively, the "Services").
1. Information We Collect
We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you:
A. Information You Provide Directly to Us
Contact & Account Information: Full name, business email address, phone number, company name, physical billing address, and job title.
Client Materials & Design Assets: Text, vector assets, logos, brand guidelines, audio/video files, copy, and instructions submitted via design briefs or project management portals.
Tax & Verification Compliance Data: Tax identification numbers, billing details, or documentation exchanged for US–Mexico cross-border tax compliance (e.g., IRS Form W-8BEN-E execution context).
Payment & Transactional Data: Billing records, payment receipts, and transaction history (note: credit card details are processed directly by our payment gateways; we do not store full payment card numbers).
B. Information Collected Automatically
Log & Device Data: IP address, browser type, operating system, referring URLs, device identifiers, and timestamps.
Usage Data: Pages viewed, time spent on pages, click patterns, and navigation paths across the Site.
Cookies & Tracking Technologies: Standard session cookies, local storage, and analytics pixels used to ensure proper Site operation and analyze traffic trends.
2. How We Use Your Information
We process personal data for the following legitimate business purposes:
Service Delivery & Execution: Fulfilling SOWs, processing project requests, managing subscription plans, delivering final visual deliverables, and handling revision cycles.
Billing & Account Management: Invoicing, processing USD transactions, tracking cross-border payments, and accounting.
Tax & Legal Compliance: Fulfilling tax, reporting, and regulatory obligations in Mexico and the United States (including verifying non-US status for tax withholding exemptions).
Client Communications: Sending project updates, invoices, administrative notices, and responding to inquiries.
Portfolio Showcase: Displaying client names, logos, and completed final deliverables on our Site or marketing materials (in accordance with Section 2.3 of our Terms of Service, unless restricted by a signed NDA).
Platform Security & Fraud Prevention: Monitoring and preventing fraudulent activities, unauthorized access, or potential breaches of our Terms of Service.
3. Disclosure & Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We disclose personal data only under the following conditions:
Third-Party Service Providers: We share necessary data with trusted service vendors who assist in operating our Site and business, such as cloud storage providers, payment gateways, invoicing software, and client communication tools.
Legal & Regulatory Requirements: We may disclose your information if required to do so by applicable Mexican or US laws, court orders, subpoenas, or government regulations.
Sanctions & Security Compliance: To enforce our Terms of Service, verify compliance with international trade sanctions (e.g., OFAC SDN lists), or protect the rights, safety, and property of COOLEST.MX and its clients.
Business Transfers: In the event of a merger, acquisition, restructuring, or asset sale, client information may be transferred as a business asset under strict confidentiality terms.
4. International Data Transfers
COOLEST.MX operates out of Mexico and serves international clients, primarily in North America. By using our Site or purchasing our Services, you acknowledge and agree that your personal data may be transferred to, processed, and stored on servers located in Mexico, the United States, or other international jurisdictions where our service providers operate. We maintain appropriate administrative and technical safeguards to ensure your data remains protected.
5. Data Retentions & Security
Retention: We retain client business records, invoices, project deliverables, and associated contact information for as long as necessary to fulfill the purposes outlined in this policy, satisfy accounting/tax auditing requirements, or resolve legal disputes.
Security: We implement industry-standard physical, technical, and administrative security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. However, no internet-based transmission or electronic storage method is 100% secure.
6. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access & Correction: Request a copy of the personal information we hold about you or request corrections to inaccurate data.
Deletion: Request the deletion of your personal data, subject to legal or contractual retention obligations (e.g., tax records).
Opt-Out of Marketing: You may opt out of promotional emails by clicking the "unsubscribe" link or contacting us directly. (Essential service and billing communications will still be sent).
Cookie Preferences: You can set your browser to refuse all or some browser cookies or alert you when cookies are being sent.
To exercise any of these rights, please contact us at privacy@coolest.mx
7. Governing Law & Dispute Resolution
This Privacy Policy forms an integral part of our Terms of Service. Any disputes arising out of or related to this Privacy Policy or our data handling practices shall be governed by and construed in accordance with the laws of the State of California, USA, and subject to the binding international arbitration provisions set forth in Section 10 of our Terms of Service.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When updates are made, we will revise the "Last Updated" date at the top of this page. Your continued use of the Site or Services following the posting of an updated policy constitutes acceptance of the revised terms.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
Website: https://coolest.mx
Email: privacy@coolest.mx